The Impact team can deliver training and development solutions across a wide range of topic areas. But there are specific areas where we are particularly experienced, knowledgeable and qualified.
These areas include:
Communication
- Assertiveness
- Building rapport and relationships
- Business Plans
- Creating organizational communication plans
- Customer Service
- Email etiquette
- Employee Engagement Surveys
- Non-verbal communication
- Organisational knowledge transfer
- Presentation skills
- Report writing
- Train the trainer
- Writing for publication
Performance and conduct management
- 360 degree feedback
- Appraising Performance
- Coaching and Mentoring
- Dealing with poor performance and conflict
- Delegation
- Objective and standard setting
- Recruitment and Selection
- Team Development
Job searching
- Building rapport/creating positive first impressions
- CV creation and refinement
- Defining personal Unique Selling Points
- Interview techniques
Operations
- Data Protection and Freedom of Information Act overview
- Dignity at work, including anti-bullying and harassment in the workplace
- Health and Safety
- Managing meetings
- Personal Effectiveness/Time Management
- Pre-retirement Planning
- Project management
